Lumi Support
Email support@lynxapps.io and include the email on your account (if you created one), your device model and a short description or screenshot of the issue. We usually reply within two business days.
Getting started
How do I add clothes to my closet?
Tap the + button in the middle of the tab bar and choose Add pieces. You can pick up to 10 photos at once, take a photo or paste a link from an online store. Lumi removes the background and identifies each piece automatically. You can edit any detail on the item's page.
How do I get an outfit for today?
On the Today tab, tap What to wear today?, or use + → Create a look with AI. Set your city in your profile (or tap Use my location) so outfits match the weather.
How does virtual try-on work?
Add a clear, full-body photo of yourself in your profile, open a saved outfit and tap Try it on me. Each try-on uses credits. Results are AI-generated previews, so fit and details may differ from real life. If a try-on fails, its credits are returned automatically.
Who is Sienna?
Sienna is Lumi's AI stylist. She knows your closet and the weather and can suggest outfits, explain how to style a piece or answer questions about the app. Free accounts include a few messages per day; Lumi Plus removes the daily limit.
Plans, credits and billing
What are credits?
Credits are used for AI features such as virtual try-on. You get a starting balance, and Lumi Plus adds a monthly allowance. Your balance is shown on the Today tab. Credits have no cash value.
How do I cancel my Lumi Plus subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Lumi and tap Cancel Subscription. Cancel at least 24 hours before renewal to avoid being charged for the next period. On Android, open the Play Store → Payments & subscriptions → Subscriptions. Deleting the app does not cancel your subscription.
How do I restore my purchase on a new device?
Sign in with the same account, open Profile, tap the plan card and choose Restore purchases. Make sure you are signed in to the same Apple ID or Google account used for the purchase.
How do I request a refund?
Purchases are processed by Apple or Google, so refunds are handled by them. For Apple, visit reportaproblem.apple.com. For Google Play, see the Play Store's refund help page.
Account and privacy
I started as a guest. How do I keep my closet?
Go to Profile and create an account with your email. Your closet and outfits stay with you. Guest data can be lost if you delete the app before creating an account.
How do I delete my account and data?
Open Profile, scroll to the bottom and tap Delete account. This permanently deletes your account, photos, closet, outfits and chat history. It cannot be undone. If you can't access the app, follow the steps on our account deletion page. Remember to cancel any active subscription separately.
Who can see my photos?
Only you. Photos are stored privately and are processed by our service providers only to run the feature you use. Read the full Privacy Policy.
How do I turn the daily outfit reminder on or off?
Go to Profile → Preferences → Notifications, or change notification settings for Lumi in your device settings.